Peppin Terms of Service

1. Eligibility

You must be at least 18 years old to use Peppin unless we expressly make a version of the Service available to younger users.

You represent that you have the legal capacity to enter into these Terms.

2. What Peppin Is

Peppin is a general-purpose habit-tracking and accountability companion designed to help users create habits, receive reminders and check-ins, track progress, and interact with a virtual companion.

Habits may relate to things such as exercise, studying, reading, cleaning, hobbies, routines, productivity, hydration, sleep schedules, self-care, or other user-selected activities.

Features may include:

• habits and goals;
• reminders;
• check-ins;
• messages;
• progress tracking;
• AI-generated responses;
• Shells;
• Days Together;
• virtual clothing;
• virtual items;
• companion growth;
• optional photo check-ins;
• group challenges;
• experimental features.

Features may change, be added, removed, limited, or discontinued at any time.

3. No Guaranteed Results

Peppin does not guarantee that you will establish, maintain, or complete any habit, goal, routine, streak, or desired outcome.

Habit recommendations, reminders, and other features are tools only. You remain responsible for your own choices and actions.

4. Not Professional Advice

Peppin is not a provider of medical, legal, financial, psychological, or other professional advice.

If you choose to use Peppin for a habit related to health or another professional domain, Peppin should not be treated as a substitute for qualified professional advice.

Peppin does not provide medical advice, diagnosis or treatment. Nothing Peppin says, including nutrition estimates, is a substitute for advice from a qualified healthcare professional, and you should not disregard or delay professional advice because of something Peppin said.

5. AI Features

Peppin uses artificial intelligence and automated systems.

AI may:

• misunderstand you;
• misunderstand photos;
• generate inaccurate responses;
• misinterpret habits;
• miss relevant context;
• produce incomplete information.

AI-generated responses may contain errors and should not be treated as guaranteed facts.

You are responsible for evaluating information provided through the Service before acting on it, and we are not responsible for decisions made solely on the basis of AI output.

6. Your Content

“User Content” includes messages, habits, goals, photos, videos, attachments, feedback, usernames, prompts, check-ins, group messages submitted to Peppin, and other content you provide.

You retain ownership of your User Content.

You grant Peppin a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to host, store, reproduce, process, transmit, analyze, format, and display User Content as reasonably necessary to:

• operate and provide the Service;
• display content back to you when you request it;
• personalize your experience;
• troubleshoot errors;
• maintain and secure the Service;
• prevent fraud, abuse, or misuse;
• improve product functionality;
• comply with law; and
• enforce these Terms.

This license is limited to these legitimate product purposes and lasts for as long as reasonably necessary to carry them out, subject to applicable law and our Privacy Policy.

7. Content Processing and Human Access

To provide and maintain the Service, Peppin processes content you send to it. Most processing may be automated. In limited circumstances, authorized personnel or service providers may access content when reasonably necessary for support, debugging, security, abuse prevention, legal compliance, quality assurance, or protecting the Service and its users.

Access is restricted based on business need.

8. Photos and Check-In Verification

Some accountability features let you send photos. Where you do, Peppin may analyze the image content, its timestamp, file metadata, and AI verification signals to help determine whether an activity occurred.

Habit verification is imperfect and may incorrectly accept or reject a check-in.

Peppin may:

• request a retry;
• correct rewards;
• reverse rewards caused by abuse or bugs;
• modify or discontinue verification rules and methods.

Verification is informational and recreational. We are not obligated to investigate whether a user actually completed a habit.

9. Virtual Items and Shells

Peppin may offer virtual items and rewards such as Shells, clothing, virtual food, accessories, environments, streak freezes, bonuses, companion growth, and other digital items.

Unless we expressly state otherwise, virtual items:

• have no monetary value;
• are not currency;
• are not property;
• cannot be redeemed for money;
• cannot be transferred unless Peppin allows it;
• may be modified, rebalanced, removed, or become unavailable.

Peppin may correct balances affected by bugs, fraud, exploitation, duplicate rewards, or technical errors.

We may modify or discontinue virtual economies at any time, subject to applicable law.

10. Acceptable Use

You may not:

• use Peppin unlawfully;
• harass, threaten, or harm others;
• commit fraud;
• manipulate rewards or exploit verification;
• use automated systems to abuse, scrape, or overload the Service;
• reverse engineer the Service;
• attempt security attacks or unauthorized system access;
• impersonate another person;
• upload content you do not have the rights to provide;
• interfere with other users.

We may investigate, restrict, suspend, or terminate accounts in connection with suspected violations.

11. Reminders and Messages

You authorize Peppin to send messages necessary to provide the features you request, including habit reminders, accountability check-ins, service messages, progress notices, group challenge messages, and account notices.

Message and data rates may apply.

You can change or turn off reminders at any time by texting Peppin, for example “turn that off” or “stop reminders”.

Marketing messages are handled separately and as required by applicable law.

12. Subscriptions and Payment

Certain features may require payment. Before you purchase, we will clearly disclose the applicable:

• price;
• renewal cadence;
• trial period;
• date paid billing begins;
• automatic renewal terms; and
• cancellation process.

Subscriptions renew until canceled where stated at purchase.

You can cancel at any time using the link in your Stripe receipt email, or by emailing team@peppin.ai. Cancelling stops future charges. We will show the price, billing cadence, trial length and renewal terms at checkout before you are charged.

Payments are processed by Stripe. Peppin subscriptions are not sold through the Apple App Store or through the Peppin iMessage app, and deleting your Peppin data does not cancel a subscription.

13. Beta and Experimental Features

Peppin is an early-stage product and may offer beta, preview, experimental, or early-access features.

Such features may:

• change substantially;
• contain bugs;
• fail;
• lose state or data;
• be discontinued;
• behave unexpectedly.

You use beta and experimental features at your own risk.

14. Intellectual Property

Except for User Content, Peppin and its licensors own the Service, including the:

• Peppin mascot and character design;
• art and virtual item designs;
• wordmark and branding;
• website and interfaces;
• software and code;
• game mechanics to the extent protectable;
• original copy; and
• other proprietary systems.

These Terms do not grant you ownership of Peppin intellectual property or of any virtual item.

15. Feedback

You may submit feature ideas, feedback, suggestions, or bug reports.

If you do, you grant Peppin the unrestricted right to use them without payment, attribution, or any other obligation to you.

16. Suspension and Termination

We may suspend, restrict, or terminate access when reasonably necessary, including for:

• violations of these Terms;
• fraud;
• security concerns;
• abuse;
• legal requirements;
• risk to users or to Peppin;
• discontinuation of the product.

You may stop using Peppin at any time.

Provisions that by their nature should survive termination will survive.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

PEPPIN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• ACCURACY;
• AVAILABILITY; AND
• RELIABILITY.

We do not warrant uninterrupted or error-free operation.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEPPIN AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEPPIN'S TOTAL LIABILITY FOR CLAIMS ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) $100; OR (B) THE AMOUNT YOU PAID PEPPIN DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so these limitations apply only to the extent legally permitted.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Peppin and its affiliates, officers, employees, and agents from claims arising from:

• your unlawful use of the Service;
• your User Content;
• your violation of these Terms; or
• your infringement of third-party rights.

20. Changes to the Service

We may modify, suspend, or discontinue features or portions of Peppin.

We do not guarantee that any feature, reward, virtual item, integration, or interface will remain permanently available.

21. Changes to These Terms

We may update these Terms, and we maintain a version history.

When legally required, we will provide appropriate notice before material changes take effect, and where a material change requires renewed consent we will ask for it.

Continued use after an effective update constitutes acceptance to the extent permitted by law.

22. Disputes

If you have a concern about Peppin, please contact us first at team@peppin.ai. Most issues can be resolved quickly and informally, and we ask that you give us 30 days to try before starting a formal proceeding.

If we cannot resolve a dispute informally, it will be brought in the courts located in California, and you and Peppin each agree to the exclusive jurisdiction of those courts.

Nothing in this section prevents either of us from bringing a qualifying claim in small-claims court, or from seeking injunctive relief where available.

23. Governing Law

These Terms are governed by the laws of California, without regard to conflict-of-law rules, except where applicable law requires otherwise.

24. Apple App Store Terms

These additional terms apply if you downloaded the Peppin iMessage app from the Apple App Store.

• These Terms are between you and Enterprise Strategy Solutions LLC, not Apple Inc. (“Apple”). We, not Apple, are solely responsible for the app and its content.
• Your license to use the app is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• We are solely responsible for providing any maintenance and support for the app. Apple has no obligation to furnish any maintenance or support services for the app.
• To the extent any warranty applies and has not been effectively disclaimed, we are responsible for it. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the app. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to conform to any applicable legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the app or your possession and use of it infringes that third party's intellectual property rights, we, not Apple, are solely responsible for the investigation, defense, settlement and discharge of that claim.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms when using the app, such as your wireless carrier's terms.
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right to enforce them against you as a third-party beneficiary.

Questions, complaints or claims about the app should be directed to us using the details in the Contact section below.

25. Contact